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IT Support in Calgary

Your Trusted IT Partners

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At EezIT, we take immense pride in our extensive range of IT support services tailored to meet the unique needs of small and medium-sized businesses in Calgary and the surrounding areas.

As your business expands and evolves, so do your IT requirements. We are here to seamlessly navigate your technological journey, ensuring your business stays at the forefront of efficiency and productivity.

Rather than burdening your staff with complex technology issues, let our team of dedicated IT professionals handle the technical aspects, allowing your employees to focus on their core tasks and enhance overall productivity.

We provide a comprehensive spectrum of IT support services, catering to businesses of all sizes, from reliable Helpdesk support to strategic IT consulting.

Why Choose EezIT for IT Support?

Responsive

Tired of unresponsive support? At EezIT, every team member is an IT specialist, ensuring quick, knowledgeable assistance whenever you need it. We value your time and strive to get you back up and running promptly.

Accountable

Is your issue being handed from one vendor to another and all you get is finger-pointing instead of a solution to your problem? No matter whose yard the ball is in, EezIT will take the lead and liaise with all involved vendors to resolve any IT-related issue, rather than finding excuses.

Proactive

Do you constantly fear that your equipment will fail? Do you sometimes think the way you use technology could be improved, and the processes simplified? With proper IT Support, you don't have to worry about all this. Let the professionals at EezIT handle your tech, while you look after your business.

Knowledge

We possess extensive knowledge of a large variety of productivity tools and hardware equipment, which means we can get all your issues resolved without needing to involve third-party vendors that would increase your costs. Choosing a vendor supporting all your technologies will save you time and money.

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EezIT Support Services

Managed IT Services
Network Services
Cloud and Hybrid Infrastructure
Hardware and Software Support
Cybersecurity Services

IT Consulting
Virtual Services
IT Training and Education
Business Continuity and Disaster Recovery

Managed IT Services in Calgary

Managed IT services are the ideal choice for businesses looking to optimize their infrastructure and leverage their productivity tools to the fullest. This service operates on a subscription model, which enables companies to maintain a clear overview of their IT-related expenses and effectively manage their budgets.

The specific scope of maintenance is tailored to the unique structure and requirements of each company, all of which are thoroughly discussed and agreed upon when signing the service agreement.

Embracing managed IT services alleviates the anxiety associated with potential disasters, equipment failures, and unforeseen catastrophes that can disrupt business operations in the absence of proactive maintenance. Even in the face of a crisis, a reputable IT partner like EezIT has established protocols in place to expedite the recovery process and minimize downtime.

Furthermore, enhanced security is a critical aspect that can be significantly strengthened by enlisting the expertise of specialists like us. Our track record includes the successful implementation of Single Sign-On (SSO) and Federated Identity solutions for numerous companies. This not only reduces security risks but also elevates the user experience by eliminating the need for multiple credentials across different platforms and organizations.

Unmanaged IT Services

Many businesses opt for an approach where they manage their IT needs through unmanaged IT services and rely on ad-hoc support from external companies. This strategy can offer flexibility but also comes with certain challenges.

In this model, companies typically handle their IT infrastructure and support on an as-needed basis. This means they engage with IT support providers only when issues arise, without a long-term service contract. While this approach can be cost-effective in the short term, it has its drawbacks.

One of the main challenges with unmanaged IT services is the lack of proactive oversight. Without a dedicated IT team or managed services provider, there is a risk of overlooking critical maintenance, updates, and security protocols. This reactive approach can lead to downtime, increased recovery costs, and potential security vulnerabilities.

Moreover, relying on multiple ad-hoc support companies can result in a lack of cohesion in your IT environment. Each vendor may have different processes, technologies, and communication methods, making it challenging to maintain a standardized and efficient IT infrastructure.

Co-managed IT Services

Co-managed IT services, also known as Co-Managed IT or Co-Managed IT Support, is a collaborative approach to IT management where an organization partners with an external IT service provider to share responsibilities for the management and support of their IT infrastructure.

In a co-managed IT services model, the organization's in-house IT team works in conjunction with the external IT service provider, forming a cooperative partnership. This partnership enables the sharing of tasks and responsibilities.

Co-managed IT services are highly customizable. The organization and the external IT provider can tailor the arrangement to meet the specific needs and preferences of the business. This approach allows the organization to leverage the expertise and resources of the external IT provider, filling gaps in knowledge or resources that the in-house team may lack.

This collaborative approach to IT management allows organizations to make the most of both their in-house IT team's knowledge and the specialized skills offered by external IT service providers, resulting in efficient, well-rounded IT support and management.

Calgary Hosted Solutions

In today's business landscape, an increasing number of companies are choosing to migrate their server infrastructure to the cloud, aiming to eliminate the financial burden of hardware acquisition and ongoing maintenance.

Maintaining on-premises equipment necessitates a perpetual cycle of hardware upgrades and replacements to keep pace with lifecycle demands.

The cost of replacing or upgrading aging on-premises hardware servers can be very high. Additionally, on-prem hardware oftentimes introduces a single point of failure, with the potential to trigger catastrophic downtime that significantly impacts productivity.

Our hosted solutions offer the answer: high availability, redundancy, and the elimination of hardware maintenance headaches and expenses.

We helped numerous companies in Calgary to seamlessly transition their infrastructure to the cloud, all while experiencing zero downtime.

This ensures that your business can thrive with uninterrupted performance, focusing on what matters most without the hindrance of IT hardware worries.

The Importance of IT Support in Calgary

Your business relies on your IT equipment; it's the backbone of your operations. Protecting your data, your most valuable asset is paramount.

Inadequate security and IT support expose your data to high risks. Safeguard your data and IT equipment with the care and security they deserve.

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IT Support FAQs

IT (Information Technology) support services, also known as technical support or helpdesk services, refer to a range of services provided to individuals or organizations to help them with their computer systems, software, hardware, and other technology-related issues.

The primary goal of IT support services is to ensure that technology functions smoothly and efficiently to assist users in resolving any technical problems or challenges they may encounter.

IT support services can be provided by in-house IT departments within organizations or outsourced to third-party providers.

The level of support and the specific services offered can vary depending on the needs and resources of the organization or individual. The ultimate aim of IT support services is to ensure that technology functions smoothly, minimizing disruptions, and maximizing productivity.

We are responsive, accountable, and proactive. We understand that the productivity of your business is closely tied to the functionality of your technology, and we're committed to ensuring it runs seamlessly. When you call, we answer - every time!

We take complete ownership of your IT equipment, guaranteeing its smooth operation. In a world where technology hiccups can cause major disruptions, we go the extra mile to prevent critical events.

Our approach includes leveraging cutting-edge technology to continually patch, monitor, and back up all aspects of your IT infrastructure. This means your business can operate with confidence, knowing that potential issues are addressed before they become significant problems.

What sets us apart from other support companies is our comprehensive cross-platform expertise. While some providers may specialize in a single platform, we have a deep understanding of Windows, Apple, and Linux environments. We've successfully deployed and maintained mixed environments, ensuring that no matter what's on the table, we already have the expertise to address and resolve any IT issues that arise.

At EezIT, we don't just provide IT support; we deliver peace of mind. Your business's technology is our responsibility, and we're dedicated to keeping it performing at its best, no matter the platform or challenge.

We focus on Small and Medium-Sized Enterprises (SMEs):

Small and medium-sized businesses often lack the resources to maintain a dedicated in-house IT department. IT managed services providers (MSPs) like EezIT can provide cost-effective solutions, including helpdesk support, network management, and cybersecurity services. These businesses can operate in different fields like Legal, Retail, Educational, Non-Profit, and Startups to name a few.

Yes, IT support services can be customized to match your business's unique needs. In fact, tailoring IT support to align with the specific requirements and goals of your business is our main goal. This customization ensures that the support services we provide are efficient, cost-effective, and directly address the challenges and opportunities within your organization.

Service Level Agreements, Scalability, Budget and Cost, Remote vs. On-Site Support, Business Hours and Project-Based Support are just some of the elements that can be customized according to your needs.

To achieve this level of customization, it's essential to communicate your business's unique needs and goals with us. We would perform a detailed assessment of your business and work closely with you to understand your requirements and create a support plan that aligns with your specific objectives, prior to onboarding.

This company is great!! They helped us get everything setup in our new downtown office. The tech was knowledgeable, efficient and had great customer skills. We will surely use them again in the future.
Rebecca Finley-Schidlowsky

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IT Support Calgary